Terms and Conditions

Article 1 — Who we are

• Company name: 3XD SRL (limited liability company), operating under the trade name L'instant Or
• Registered office: Rue Brison 26, 1480 Tubize
• Company number (BCE): BE 1043.529.166 — RPM Walloon Brabant
• VAT number: BE 1043.529.166
• Email: info@linstantor.com
• Website: linstantor.com
• Phone: 0471 01 23 53

Article 2 — Definitions

• "L'Instant Or": 3XD SRL, operating under the trade name L'instant Or
• "The client": any adult natural person who has an item appraised, sells or buys a good from L'instant Or
• "The Private Viewing" ("L'instant Privé"): the appraisal and purchase service carried out at the client's home, by appointment only
• "The item": any object made of gold, silver or other precious metal, as well as any watch

Article 3 — Scope of application

These terms and conditions apply to all appraisals and transactions concluded with L'instant Or, in-branch or during a Private Viewing. They are brought to the client's attention before any transaction and accepted by signing the contract. The specific terms of the signed contract take precedence over these general terms.

Article 4 — Conditions for selling an item

The client must:

• be an adult with full legal capacity
• present a valid identity card or passport
• be the rightful owner of the item, or duly authorized in writing
• provide proof of origin (invoice, certificate, deed of succession) or sign a sworn statement
• answer in good faith any questions asked as part of the legal due-diligence obligations

L'instant Or may refuse any appraisal or transaction, in particular in case of doubt regarding the client's identity, the origin of the item, or if the legal obligations cannot be met.

Article 5 — The private instant

• The service is offered only at the client's request. L'instant Or does not engage in any cold-calling or door-to-door solicitation.
• The appointment is confirmed in writing only after receipt of a copy of the identity card of each person who will be present.
• A relative may be added no later than 2 hours before the expert's arrival, with a copy of their identity card.
• Visits take place outside the branch's opening hours.
• The client may cancel or reschedule the appointment free of charge; they are asked to give at least 24 hours' notice.
• The expert may shorten, suspend or postpone the visit if the security or confidentiality conditions are not met, in particular in the presence of an unannounced person.
• The visit and the estimate are free of charge and impose no obligation to sell.

Article 6 — The appraisal

The appraisal is carried out in the client's presence: weighing on a certified, verified scale, purity check (hallmarks, touchstone, tests) and, for watches, examination of authenticity and condition. Some tests may leave a minor mark on the item; they are only carried out with the client's consent. A watch is opened only with the client's consent.

Non-precious elements (stones, springs, ordinary metal parts) are not valued, unless otherwise stated in the contract. The estimate is free of charge and does not bind the client.

Article 7 — The price offer

The offer is established individually, at the time of the appraisal, based in particular on the weight, purity, condition of the item, and the conditions of the precious metals market, which vary continuously. It is therefore only valid at the time it is made. The accepted price is the one stated in the contract signed by both parties.

Article 8 — The contract

Each transaction is the subject of a written contract, drawn up in two copies and signed by the client and by L'instant Or. It states in particular the client's identity, the description of each item, its weight, its purity, the agreed price and the method of payment.

Ownership of and risk in the item transfer to L'instant Or upon signature of the contract.

Article 9 — Payment

Payment is made exclusively by bank transfer, in principle instant, to a bank account opened in the name of the selling client. No payment is made to a third party's account.

L'Instant Or makes no cash payments, regardless of the amount.

Article 10 — A firm and final sale

When the client sells an item to L'instant Or, the sale is firm and final upon signature of the contract. The client is not entitled to any cooling-off period or right of withdrawal: the right of withdrawal provided for by the Belgian Code of Economic Law for contracts concluded off-premises applies to goods and services supplied to the consumer, not to goods which the consumer sells to a business. The price is, moreover, directly linked to fluctuations in the precious metals market.

Article 11 — Cancellation at the initiative of L'instant Or

L'instant Or may unilaterally cancel the transaction, by simple written notice and without the intervention of a judge, in the following cases:

• the item is stolen, of illicit origin, or has been unlawfully received
• the client has made a false or incomplete statement, or used an identity that is not their own
• an appraisal error is discovered after analysis (item filled or plated, lower purity than stated, watch not authentic or altered)
• an authority flags the item, requests its seizure or objects to the transaction

The client then reimburses the sums received within 8 days of the notice. The item is returned if still in L'instant Or's possession and has not been seized. L'instant Or reserves the right to claim compensation for any damage suffered and to inform the relevant authorities.

Article 12 — Client's warranties

The client warrants that they are the rightful owner of the item, that it is free of any third-party rights, and that the information provided is accurate. The client indemnifies L'instant Or for any damage resulting from an inaccurate statement.

Article 13 — Legal obligations

L'instant Or is subject to the Belgian law of 18 September 2017 on the prevention of money laundering and terrorist financing and on the restriction of the use of cash. As such, it identifies its clients, verifies the origin of items, keeps records for 10 years and may, where applicable, inform the competent authorities, without being able to notify the client.

Article 14 — Taxation

Any tax or contribution potentially due on the capital gain realized by the client is exclusively their responsibility. It does not depend on the will or responsibility of L'instant Or and falls solely under the State's tax legislation. L'instant Or does not, on its own initiative, transmit any information on this subject, subject to the legal obligations that apply to it. Any resulting taxation is exclusively a matter between the client, their bank and the tax authorities. L'instant Or provides no tax advice.

Article 15 — Sales to the client

When L'instant Or sells an item, the price including all taxes, the description and the condition of the item are stated on the invoice. Investment gold is sold VAT-exempt, in accordance with applicable regulations. Items benefit from the two-year legal guarantee of conformity, which may be reduced to one year for second-hand items when stated on the invoice.

When the sale is concluded during a Private Viewing, the consumer client has a 14-day right of withdrawal, except for items whose price depends on fluctuations in the financial market beyond L'instant Or's control, such as investment gold (Article VI.53, 2° of the Belgian Code of Economic Law). The withdrawal form is provided with the contract.

Article 16 — Liability

Items remain in the client's custody and under their responsibility until the contract is signed. Except in the case of serious or intentional misconduct, L'instant Or's liability is limited to the amount of the transaction concerned. L'instant Or is not liable for any delay or failure to perform due to an event of force majeure.

Article 17 — Personal data

The client's data is processed in accordance with L'instant Or's privacy policy, available on linstantor.com.

Article 18 — Complaints and mediation

Any complaint may be sent to info@linstantor.com; we respond as promptly as possible. The consumer client may also contact the Belgian Consumer Mediation Service free of charge: North Gate II, Boulevard du Roi Albert II 8, 1000 Brussels — www.mediationconsommateur.be.

Article 19 — Applicable law and courts

These terms and conditions are governed by Belgian law. Any dispute falls under the jurisdiction of the courts of the judicial district of Walloon Brabant, without prejudice to the consumer client's right to bring proceedings before the court of their place of residence.

Should any clause be declared void, the remaining clauses shall continue to apply.